Accessible Madrid

Madrid is a top tourist destination, offering everything from art and culture to leisure and sports, as well as restaurants, shops and green spaces. There are so many places to go, so many things to do… And the city continues to improve its accessibility provisions so that all visitors can make the most of their trip to the Spanish capital.

The Madrid Council, in conjunction with Predif (an NGO representing people with disabilities) and other tourism organisations, has developed the Accessible Travel Guide, containing information on tourist sights for disabled visitors.

Madrid Accessible To You Guide

The Madrid City Council Tourism Department has put together this guide which you can download here in collaboration with PREDIF. It features eight accessible tourism routes that invite us to explore the city: the Landscape of Light; el Madrid de los Austrias; Along Calle Alcalá; Barrio de las Letras; El Retiro Park and Barrio Salamanca; Between Chueca and Malasaña; Princesa-Moncloa; and Atocha and the Surrounding Area. Each one includes a brief description of the walkable pedestrian route in question, as well as “tips” or suggestions, a map of the route, and a list of seven tourism resources (such as museums, monuments, squares, gardens…) with accessibility information about them that we recommend you visit along the way.

Furthermore, the guide provides information that is useful when planning your trip such as accessible guided tours, personal assistant services, support products for sale or for hire, the accessibility of the transport network, travel agencies specialising in accessible tourism… and so much more.

Available in both Spanish and English, it has been made into an accessible PDF that can be used by persons who are visually impaired. The paper edition contains information in braille and large fonts and also includes QR codes that allow you to download information in the language of your choice and to connect to the TUR4all platform.

- Map of Madrid for people who are sight impaired

Madrid offers a wide array of hotels that are continuously improving their accessible facilities and services. The Accessible Accommodation Guide has useful, detailed information, classified by hotel rating and type of disability.

Find descriptions of the amenities and facilities for disabled guests in luxury or budget hotels, bed & breakfasts, youth hostels and boarding houses.

Madrid has an extensive, modern public transport system, with trains, buses and other means of transport that are wheelchair accessible.

PLANE

At Adolfo Suárez Madrid-Barajas Airport, travellers with a disability or reduced mobility can request special assistance. They should pre-book this service 48 hours in advance, calling 902 404 704 or (+34) 91 321 10 00 and informing the operator of their particular needs. You can also request disabled assistance here.

TRAIN

The Spanish railway company (RENFE) provides a specialised Assistance Service for customers with disabilities.

METRO

Nearly 60% Metro (Madrid underground network) stations are step-free and safe for people with disabilities, as are the carriages. Check the list of accessible metro stations. It has a Special Assistance Service for People with Reduced Mobility. More information

BUS

All Madrid buses operated by Empresa Municipal de Transportes (EMT) are fully accessible. Find more information at the EMT website.

TAXI

Asociación Eurotaxi de Madrid has wheelchair accessible cars that will take disabled passengers at no extra charge. For more information, click here.

PARKING

There are car parks in Madrid with a number of places for disabled drivers. Check this guide for details. There are car hire companies that meet the needs of disabled people too.

Below you’ll find apps and tips that will help you plan a great trip to Madrid.

TUR4ALL

Free app for Android and iOS that provides useful information on more than 1,800 accessible tourist sites across Spain. Click here to install TUR4all.

ACCESSIBILITY

This mobile app uses a geolocation system to get information on car parks, ATMs, petrol stations, healthcare centres and leisure facilities for disabled users. Available in Spanish and English. Click here for details or to install ACCESSIBILITY.

PASEO DEL ARTE FOR ALL

The Paseo del Arte (Art Walk) is home to three museums housing some of the world’s greatest art collections. The Prado Museum, the Thyssen-Bornemisza Museum and the Reina Sofía Museum offer facilities and services to meet the needs of visitors with disabilities.

MUSEUM FOR THE BLIND

This museum offers ‘touch tours’ of models, paintings, sculptures and tapestries for the visually impaired.

NATIONAL ARCHAEOLOGICAL MUSEUM

It makes universal accessibility one of its priority objectives and makes accessible brochures, adapted spaces and services, specific aids and tactile resources available to the public.

NAVAL MUSEUM

The newly refurbished Naval Museum has adapted its facilities to include physical, sensory, and cognitive accessibility services in both its permanent and temporary exhibitions.

ONCE

The Spanish National Organisation for the Blind (ONCE) is a public charity that works to promote the independence and inclusion of blind people and those with visual impairments of any kind. Education, employment, and support at your service.

ILUNION

A unique business model, made by people for people, whose objective is to create quality employment for people with disabilities. It has business lines focused on the hotel sector and the restaurant trade, and strives to promote accessible tourism.